Frequently Asked Questions

How do I qualify to have a wholesale login?

You must have a retail store or a registered business address

How do I know what brands I can have in my territory?

Once you sign up, register an account and receive your wholesale login, you will be sent an email from Halation Agency that advises you on what brands are available to you in your area. This will have been crossed checked by your suburb.

What is the minimum order?

The minimum order is set our per brand and can be seen on the policies section of the website. Some brands have minimum quality per product that will be shown on the drop-down menu when you enter your units into the shopping cart

If I place my order now, when will I receive it?

All brands ship separately, and each brand uses unique couriers. The costs will be featured on your invoice. If you have a question about delivery time for a specific brand, please contact us. Otherwise, expect your delivery 1 – 7 days after payment is received.

How do I make payment?

Payment is made to the brand directly after receiving an invoice. The Halation Health website will create sales orders per brand, from your shopping cart and send to the brand to be an invoice.

What types of payment do you accept?

The preferred payment method differs for each brand, the available payment methods will be confirmed at the point of invoice. Most commonly the brands will accept EFT and All credit cards excluding AMEX. You can also leave your Credit card details on when you submit the order 

What if I change my mind?

You have 48 hours from the invoice date to change your mind in writing.

What if I want to see the brand in person?

We have all samples and offer showings at our Halation Agency showroom located at 3B, 55 Mentmore Ave Rosebery. We do not carry stock here, only samples to view and test. When restrictions are lifted we will resume traveling to Adelaide, Perth, Brisbane & Melbourne regularly. See our calendar here: http://halationagency.com/events/

How do I make an appointment to see the ranges in person or request a rep to come and visit me?

You can book your appointment here for showings in our Sydney showroom: http://halationagency.com/book-your-visit/ If you would like a rep to come and visit you within Australia, please contact us on 02 9313 7060 or showroom@halationagency.com

How do I feature my brand on the website

Please contact christina@halationagenc.com with a Look book, Price list, and any selling collateral to review. We love meeting new brands that are in line with our values!

How do I unsubscribe from your email list

If you receive an email from Halation Health, and that brand is not right or relevant to your store, you can unsubscribe using the link “unsubscribe” at the very bottom of the email.

Alternatively you can also reply to the sales manager who will ensure you are taken off the list. Please note that this will only take you of that particular brand’s newsletter.

If you would like to be removed from all Halation Health emails, please contact info@halationagenc.com who will remove you from all lists.